Terms & Conditions

1. Definitions

• “Customer” refers to the individual or business using our services.
• “Consignment” refers to any goods transported by CCS.
• “Subcontractor” refers to any third party engaged by CCS to fulfill courier services.
• “Force Majeure Event” refers to any event beyond reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

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2. Services Provided

CCS provides same-day courier services for business and personal deliveries. All deliveries are subject to availability, operational constraints, and CCS’s standard terms.

2.1 Express Service

• Available 24/7 for deliveries across all service areas covered by CCS.
• London charges may apply for deliveries within the M25.
• Any applicable congestion charges, low-emission zone (LEZ) charges, or tolls may be included in the quoted price.

2.2. Economy Service

• Available Monday to Friday only (excluding bank holidays).
• Covers England & Wales only—Scotland and Northern Ireland are not included.
• London economy discount applies only to main London postcodes (W, NW, N, E, SE, SW, EC, etc.)
• Nationwide economy discount applies to deliveries outside of London.
• Collection deadline: Goods must be ready for collection by 10:30 AM on the day of delivery.
• Size restrictions: Maximum parcel size 80cm x 50cm x 50cm (or half of a small van’s loading area).
• Delivery window:
  For collections from Cambridge or nearby areas, delivery will be completed by 5:00 PM on the same day.
  For collections outside of this area (e.g. London), we can only guarantee collection by 5:00 PM, with delivery occurring as soon as possible afterward, or next-day.
• Any applicable congestion charges, low-emission zone (LEZ) charges, or tolls may be included in the quoted price.

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3. Booking & Cancellations

3.1. Booking Process

• All bookings must be made via phone, email, or website.
• The customer must provide accurate collection and delivery details, including any special handling instructions. Failure to do so may incur waiting time charges.

3.2. Pricing & Payments

• Pricing is based upon mileage, required vehicle size, and urgency.
• Payment is due upon booking unless the customer holds a credit account with us. In this case, payment terms are 30-days unless otherwise agreed.

3.3. Cancellation Policy

• If a booking is canceled before a driver has been dispatched, no cancellation fee applies.
• If a booking is canceled after dispatch but before collection, a Cancellation on Arrival (COA) fee will apply.
• The COA fee is calculated based on the distance traveled by the driver up to the point of cancellation.

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4. Waiting Time Charges

4.1. CCS allows a grace period of 15 minutes free waiting time at each collection and delivery point.
4.2. After 15 minutes, a waiting time charge of £5 + VAT per additional 15 minutes will apply.
4.3. Customers are encouraged to ensure that goods are ready for collection/delivery to avoid additional charges.

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5. Collection and Delivery

5.1. Collection and delivery times are estimates and not guaranteed unless explicitly agreed upon.
5.2. The customer must ensure that consignments are properly packaged and labeled. CCS is not liable for damage due to improper packaging.
5.3. If the recipient is unavailable at the delivery address, CCS may return the consignment to the sender at the customer’s expense.

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6. Liability and Insurance

6.1. CCS is not liable for loss or damage to consignments unless caused by proven negligence.
6.2. Standard goods in transit coverage is limited to £10,000 per consignment (£25,000 for Luton vans). Additional insurance may be arranged at the customer’s expense.
6.3. Certain items (e.g. glass, homemade goods) may not be covered by our standard insurance. If you have any concerns about this, please let us know at booking.
6.4. CCS is not liable for losses caused by delays due to Force Majeure Events.

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7. Prohibited and Restricted Items

7.1. CCS does not transport hazardous materials, perishable goods, illegal substances, or live animals.
7.2. It is the customer’s responsibility to ensure that consignments comply with relevant laws and regulations.

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8. Subcontracting

8.1. CCS may use subcontractors to fulfill services.
8.2. CCS remains responsible for ensuring subcontractors meet service quality standards.

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9. Data Protection and Privacy

9.1. CCS complies with UK GDPR regulations.
9.2. Customer data will only be used for service provision and will not be shared with third parties without consent, except where required by law.
9.3. For full details, refer to our Privacy Policy.

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10. Complaints and Dispute Resolution

10.1. Any complaints must be submitted in writing within 30 days of service completion.
10.2. If a resolution cannot be reached, disputes will be referred to mediation before legal proceedings are considered.

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11. Amendments to Terms

11.1. CCS reserves the right to update these Terms at any time.
11.2. Continued use of services after amendments constitutes acceptance of the new Terms.

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12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

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13. Amendments to Terms

• CCS reserves the right to amend these terms and conditions at any time. Customers will be notified of significant changes. Any changes will be posted on this page with the “Last Updated” date.

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14. Contact Us

If you have any questions about these terms and conditions, please contact us at:

Cambridge Courier Services Ltd
Unit L8 South Fens Business Centre, Fenton Way, Chatteris, PE16 6TT
Email: charlie@ccs.uk.com
Phone: 01223 860111